Welcome to Speedboxs Courier Services
We respect the privacy of everyone who visits this website and are committed to protecting the personal information of all users. This Privacy Policy outlines how we collect, use, and safeguard information when you use our website www.speedboxs.com or our services.
Personal Information
- You do not need to provide personal information to access most of our website.
- We may collect personal information from you on a voluntary basis. This may include your name, contact details, address, email, phone number, shipment information, and other relevant details.
- We collect and use this information for purposes such as:
- Processing your courier bookings and shipments
- Providing tracking updates and customer support
- Sending information or service updates via email or SMS
- Fulfilling our contractual and legal obligations
- Improving our services and developing new features
- Resolving issues related to shipments or payments
- We do not sell or share your personal information with third parties for direct marketing.
- Information may be shared with logistics partners, customs, or service providers only when necessary to complete your shipment.
- If required by law or regulatory authorities, we may disclose personal information to comply with legal obligations or security investigations.
- By submitting your details on our website, you consent to our collection and use of personal information in accordance with this policy.
Non-Personal Information
- When you browse our website, certain information may be collected automatically, such as:
- Your IP address and browser type
- Device information and operating system
- Pages visited, time spent on the website, and referral links
- Cookies and tracking information
- This information is used to analyze website traffic, improve functionality, and enhance user experience.
- These details are collected in aggregate and do not personally identify you.
Cookies
- We may use cookies to improve your browsing experience, save your preferences, and provide personalized services.
- You can choose to disable cookies through your browser settings. However, doing so may affect certain features of the website.
Security
- We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
- While we take strong precautions, no system is completely secure, and we cannot guarantee absolute protection.
Third-Party Links
- Our website may contain links to third-party websites.
- Speedboxs is not responsible for the privacy practices or content of such external websites. We recommend reviewing their policies before providing any personal data.
Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date.
Contact Us
For any questions or concerns about this Privacy Policy, please contact us:
Speedboxs Courier Services
📍 Mumbai, India
📧 info@speedboxs.com
📞 +91 8828254019
Refunds & Cancellations Policy
Speedboxs Courier Services aims to provide reliable and timely delivery of all shipments. This policy outlines our stance on cancellations, refunds, and order changes.
1. Cancellations
- Once a shipment has been booked and collected, it cannot be cancelled.
- If a cancellation request is made before pickup, we may process it subject to deduction of handling/processing fees.
2. Refunds
Refunds are only applicable under the following circumstances:
- Duplicate payment made in error.
- Shipment not picked up due to Speedboxs’ service issue (not customer error).
- Service unavailability for the selected route at the time of booking.
Refunds are not provided for:
- Delays caused by customs clearance, natural disasters, strikes, or airline/logistics delays.
- Shipments rejected or returned due to incorrect/insufficient documentation or restricted items.
- Packaging, pickup, and handling charges once service is initiated.
3. Claims for Loss or Damage
- Claims must be submitted in writing within 7 days of delivery (or expected delivery).
- Compensation, if applicable, will be limited to the declared value of the shipment or as per the carrier’s liability terms.
- No compensation will be provided for prohibited or restricted items.
4. Refund Processing
- Approved refunds will be processed to the original payment method within 7–10 business days.
5. Contact Us
Speedboxs Courier Services
📍 Mumbai, India
📧 info@speedboxs.com
📞 +91 8828254019
Shipping Policy
At Speedboxs Courier Services, we are committed to delivering your shipments safely, quickly, and reliably across the globe. This Shipping Policy outlines important information regarding delivery timelines, customs clearance, and restricted items.
1. Delivery Timelines
- Delivery times provided at booking are estimates and may vary based on the destination country, customs clearance, and local courier handling.
- Standard international shipments generally take 5–10 business days, depending on the route.
- Remote or restricted zones may require additional time.
- We are not liable for delays caused by factors beyond our control (airline delays, customs inspections, strikes, or natural events).
2. Shipment Tracking
- All shipments are assigned a tracking number for real-time updates.
- Customers can track their parcels on our website or through the courier partner’s tracking system.
3. Customs & Duties
- All international shipments are subject to customs regulations of the destination country.
- Duties, taxes, and clearance charges (if applicable) are the responsibility of the receiver unless otherwise specified.
- Shipments may be opened and inspected by customs authorities; Speedboxs has no control over such processes.
4. Packaging & Handling
- Proper packaging is required to ensure safe transit.
- We provide professional packaging assistance upon request.
- Pickup and handling charges are non-refundable once a shipment is collected.
5. Prohibited & Restricted Items
Customers must not ship items prohibited by law or airline/security regulations. Examples include (but are not limited to):
- Hazardous materials, explosives, or flammable substances
- Illegal goods, narcotics, or counterfeit products
- Precious stones, currency, and high-value negotiable instruments
- Perishable goods without proper clearance and packaging
For a detailed list of restricted items, please contact our support team before booking.
6. Liability & Claims
- Our liability is limited to the declared value of the shipment or as per the carrier’s terms.
- Claims for loss or damage must be submitted within 7 days of delivery.
- No liability is accepted for delays due to customs, incomplete addresses, or prohibited items.
7. Contact Us
Speedboxs Courier Services
📍 Mumbai, India
📧 info@speedboxs.com
📞 +91 8828254019